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Terms and Conditions

Please read these terms and conditions carefully before purchase on FutureFrank Webshop.

General
The FutureFrank webshop accepts euros as currency. All prices shown in our webshop are exclusive of delivery charges. By agreeing with these terms & conditions, a binding agreement is made. When your order is placed, you will receive an automatic e-mail confirming your order.

When we can not deliver because of an incorrect stock level when your order was placed, we reserve the right not to deliver. We’ll contact you shortly with the opportunity to cancel or change the order.
Payments can be made using any of the methods listed below. The total amount will be debited from your account when we accept your purchase.

Payments
Currently we are accepting all of the following payment methods: Credit Card, iDeal, Klarna, Apple Pay & Google Pay for easy ordering through your mobile.

Privacy
When placing an order in our webshop you are sharing some private information with us. We use this information to communicate with you and to fulfill the order. We’ll not sell, trade or rent your information to third parties and will not store your credit card details. We’re taking your privacy seriously.

Terms & Conditions – Sale Items

Please note that all items purchased on sale are final and non-refundable. We do not accept returns, exchanges, or issue refunds for discounted products unless they are faulty or damaged upon arrival. By completing your purchase, you agree to these terms.

Applicable Laws
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of the Netherlands without giving effect to any principles of conflict of law.
You hereby consent to the exclusive jurisdiction of the high court of Netherlands in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Shipping
You will receive an order confirmation by e-mail shortly after placing your order. Orders will be packed and shipped within 7 working days.

Returns
If you are not satisfied with your online purchase, you have the right to return/exchange your product within 14 days of receiving the goods. Products must be returned in unused condition. All returned products must be free of use, damage, stains, odor or any other condition which would prevent them from being sold as new. They must also have their original tags and packaging attached.

Customers will assume responsibility for all return shipping charges, including unnecessary duties and sales taxes in certain instances..

Once returned you will be able to receive a full refund or exchange, but will assume responsibility for all return shipping charges, including unnecessary duties and sales taxes in certain instances. We retain the right to conclude that items have been washed, worn or are not in the original conditions and therefore deny refund.

When returning products, please make sure all packages are sent with a trackable, insured post service in a suitable packaging. We’re not responsible for items damaged or lost in return transit.

Contact: If you have any questions, comments or concerns please contact us at shop@hellomrfrank.com